⚙️ Hiring : Career Opportunity: Production/Application Support Manager
Location: Pune (CommerZone, Yerwada)
Experience: 10–20 years
Compensation: ₹1L – ₹30L / year
Job Source: Cutshort.io
Role Overview
As a Production/Application Support Manager, you’ll oversee banking applications supporting payment gateway systems in production. This role involves managing deployment, monitoring, optimization, and ensuring high availability and compliance. You’ll lead a team of support engineers, collaborate cross-functionally, and drive operational excellence.
Key Responsibilities
- Manage and optimize payment gateway applications for high availability and scalability.
- Oversee day-to-day operations including AWS cloud services, load balancing, databases, and monitoring tools.
- Lead a team of support engineers, providing technical guidance and mentoring.
- Collaborate with development, security, and product teams to ensure compliance and business alignment.
- Monitor application performance, resolve bottlenecks, and ensure uptime.
- Develop capacity planning, monitoring, and backup strategies.
- Drive continuous improvement in processes and tools.
- Ensure robust security practices and regulatory compliance.
- Conduct incident response, root cause analysis, and post-mortems.
- Oversee patching, updates, and version control of production systems.
- Maintain support documentation, architecture diagrams, and disaster recovery plans.
- Manage on-call duties and ensure timely resolution of application issues.
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field.
- 8+ years managing L2 application support in mission-critical environments (preferably fintech/payment gateways).
- Experience with Java-based L2 production support.
- Strong knowledge of SQL/NoSQL databases and disaster recovery strategies.
- Excellent communication and leadership skills.
- Ability to work under pressure and ensure service continuity.
👉 Or use this Referral Link: Apply with Referral
📌 Apply Here for future with Kunba HR Connect: Google Form
🌟 Why Join Phi Commerce?
- Work in the payment gateway and fintech domain.
- Lead mission-critical production environments.
- Opportunity to innovate and improve operational processes.
- Collaborative work culture with strong focus on compliance and reliability.
- Competitive compensation up to ₹30L / year.
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