Head of Delivery (Pune) — Urgent Hiring: Deliver, Scale, Lead

 

🚀 Hiring: Head of Delivery | SaaS / Software / IT Services | Pune (Onsite)

Location: Pune, India
Job Type: Direct Hire
Industry: SaaS / Software / IT Services
Function: Operations / Customer Delivery
Experience Required: 14–18 years
Experience Level: Head of Delivery
Education: Graduation (MBA preferred)
Age Limit: Up to 42 years
Work Mode: Onsite (5-day week)

🌟 Role Overview

We are seeking a Head of Delivery to lead and scale the end-to-end customer delivery organization. This role requires strong expertise in Managed Services, Professional Services, Customer Success, Implementation, and Technical Support, with proven success in managing global teams, P&L ownership, and SaaS delivery models. You will own the customer lifecycle from pre-sales demos to onboarding, implementation, adoption, and ongoing support.

✅ Mandatory Criteria

• 14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations
• Proven leadership across Pre-sales, Implementation, Customer Success, and Support
• Experience managing global, cross-functional teams across geographies and time zones
• Demonstrated ownership of P&L, budgets, and revenue (services/managed services)
• Strong understanding of SaaS delivery models and customer lifecycle management

🔧 Required Skills

• P&L Management & Revenue Ownership
• Customer Success & Client Delivery
• Technical Support & Implementation Leadership
• Global Team Management & Organizational Building
• SaaS Delivery Models & Operational Excellence
• Stakeholder Engagement & Escalation Management

🎯 Key Responsibilities

Delivery Leadership & Customer Lifecycle

• Own delivery across demos, PoCs, onboarding, implementation, and support
• Ensure SLA compliance and successful project delivery
• Lead Customer Success, Implementation, and Support teams globally

Organizational Leadership

• Build and scale a high-performing delivery organization
• Hire, mentor, and develop leaders across functions
• Drive training, capability building, and culture of accountability

Managed Services Revenue & P&L Ownership

• Own Managed Services P&L, budgets, and revenue targets
• Drive product adoption and align delivery with business growth

Process & Delivery Excellence

• Build delivery processes, playbooks, and operational frameworks
• Implement systems for client self-service and service transparency
• Monitor delivery metrics and proactively identify risks

Customer Success & Product Adoption

• Create onboarding and adoption playbooks
• Champion SaaS product adoption across communication channels
• Drive measurable customer outcomes and retention

Cross-Functional Collaboration

• Partner with Sales, Product, and Technology teams
• Provide insights on product gaps and customer feedback
• Support strategic customer engagements and executive discussions

🚀 Ideal Candidate

A seasoned delivery leader with 15+ years of experience, proven success in global SaaS delivery, and strong expertise in P&L ownership, customer success, and operational excellence. Must thrive in high-growth environments and be capable of building scalable delivery organizations.

📩 Apply Here

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