Help Desk Technician / Analyst 2 (Pataskala) — Urgent Hiring: Support, Troubleshoot, Deliver

 

💻Urgent Hiring Now: Help Desk Technician / Analyst 2 – (Pataskala – Contract)

🌟 Role Overview

We are seeking an experienced Help Desk Technician / Analyst 2 to provide application and desktop support, troubleshoot technical issues, and ensure seamless IT operations. This role requires strong customer service skills, technical expertise, and the ability to adapt to evolving technologies.

🔑 Key Responsibilities

• Deliver excellent customer service and technical support.
• Manage ITIL‑focused ticketing systems and prioritize tasks effectively.
• Perform desktop/laptop imaging and application support.
• Support hardware/software maintenance and asset management requirements.
• Ensure compliance with IT security policies.
• Provide remote assistance via Citrix, Remote Desktop, and iPhone support.

🎓 Must-Have Qualifications

• Bachelor’s in Information Technology OR Associate’s degree plus 3–5 years of experience.
• Strong interpersonal and communication skills.
• Experience with ITIL ticket management tools.
• Desktop/Laptop imaging expertise.

💡 Good to Have

• Experience with IVANTI ticket management tools.
• Knowledge of asset management and IT security practices.

🌍 Nice to Have

• Experience with Citrix, Remote Desktop, iPhone support, and multi‑function printers.

📩 Apply Now 👉 Application Link

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