๐ Career Spotlight: IT Support Associate – Level III at Cummins
If you’re passionate about technology, problem-solving, and supporting mission-critical manufacturing systems, Cummins has an exciting opportunity for you!
๐ About the Role
The IT Support Associate – Level III (Manufacturing IT) is a senior-level position that plays a crucial role in keeping Cummins’ manufacturing operations across India running smoothly. This isn’t just about fixing computers — it’s about ensuring production IT systems, servers, and industrial devices are reliable, secure, and optimized for efficiency.
Working independently, you’ll be the go-to expert for advanced IT support, collaborating with teams across regions, mentoring juniors, and driving continuous improvement initiatives.
๐ Key Responsibilities
- Incident Management: Diagnose and resolve IT issues, from hardware glitches to compliance tools like Antivirus, Tanium, SOTI, WSUS, and Macrium.
- Device Lifecycle: Manage deployment, configuration, and re-assignment of manufacturing devices, ensuring smooth transitions.
- Server Support: Handle server hardware, hosted applications, and major incident resolution.
- Continuous Improvement: Champion Six Sigma methodologies, create SOPs, and mentor junior associates.
- Vendor Coordination: Work closely with vendors and cross-functional teams to deliver seamless IT support.
๐ ️ Skills & Experience
- 3+ years of IT support experience in a manufacturing environment.
- Hands-on with industrial-grade hardware (Advantech, Zebra, etc.).
- Exposure to manufacturing applications like Apriso, QDAS is a plus.
- Strong troubleshooting, analytical, and vendor management skills.
- ITIL knowledge and MCSE certification preferred.
๐ Why This Role Matters
Manufacturing IT is the backbone of modern production. Every resolved incident, every optimized process, and every innovative solution directly impacts productivity, safety, and efficiency. As an IT Support Associate – Level III, you’re not just supporting systems — you’re enabling manufacturing excellence.
๐ Location & Work Style
- Location: Pune, Maharashtra, India
- Type: Full-time, Remote flexibility available
๐ฏ Who Should Apply?
If you’re someone who thrives in fast-paced environments, loves solving complex IT challenges, and wants to make a real impact in manufacturing operations, this role is tailor-made for you.
✨ Final Thought: This isn’t just another IT support job. It’s a chance to be part of a global manufacturing leader, where your expertise ensures that technology and production work hand-in-hand to deliver excellence.
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This opportunity is sourced via adzuna.in’s official career portal and is currently active.
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