Digital Experience Journey Mapping Lead (Atlanta) —Hiring: Map, Facilitate, Transform

 

🌐 Hiring Now: Digital Experience Journey Mapping Lead – Atlanta (Contract)

🌟 Role Overview

We are seeking an experienced Digital Experience Journey Mapping Lead to spearhead customer journey mapping initiatives and drive digital experience strategies. This role requires proven expertise in UX, CX, service design, and journey-led frameworks, with strong facilitation and stakeholder management skills.

🔑 Key Responsibilities

• Lead customer journey mapping programs to enhance digital experiences.

• Facilitate workshops and collaborative design sessions with cross-functional teams.

• Develop and implement journey mapping frameworks, standards, and operating models.

• Integrate Voice of Customer (VoC) insights into journey maps for actionable outcomes.

• Mentor and coach teams on journey-led experience design methodologies.

• Collaborate with stakeholders to align digital strategy and content strategy.

🎓 Must-Have Qualifications

• 6–10+ years of experience in UX, CX, digital strategy, service design, or experience design.

• Demonstrated leadership in building or scaling journey mapping programs.

• Exceptional facilitation, communication, and coaching skills.

• Proficiency with journey mapping and collaborative design tools.

💡 Good to Have

• Experience developing frameworks, standards, or operating models.

• Ability to train and mentor teams on experience design practices.

• Familiarity with tools such as Miro, Smaply, TheyDo, UXPressia, Lucidchart, Figma, or Qualtrics.

🌍 Nice to Have

• Experience in cross-functional alignment and influencing business decisions.

• Knowledge of integrating VoC insights into journey maps.

• Strong background in measurement and insights integration.

📩 Apply Now 👉 Application Link

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